salesforce service cloud resume

Stay in Touch with Customers:Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. Research & develop best in class service solutions. This PaaS product enables developers to develop native Salesforce applications directly through the cloud. Wrote Test Scripts based on the business. Most of the time, a recruiter screening the resumes selects a candidate based on gender, name, race, religion . NY 10036. Help to design new Salesforce solutions test and bug fix code before deployment. Environment: Salesforce.com platform, Apex, Visual Force, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, CSS, JQuery, JavaScript, Rest & Soap api web services. Due to this large ecosystem, Salesforce has a development environment called Platform. ~40 mins. Over 8 years of diversely progressive experience in Salesforce as an Admin with emphasis on Business Analysis. Create a Resume in Minutes with Professional Resume Templates, Salesforce Business Analyst / Administrator, Salesforce Business Analyst Resume Samples. Empower agents to solve cases 30% faster.*. It enables customers and field agents to book remote appointments, saving transit time and increasing the speed of service. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service . Customized reports and dashboards according to the users hierarchy and access level. Salesforce Service Cloud further increases agent efficiency by aggregating all customer service inquiries across multiple communications channelsphone, chat, email, social media, etc.into one set of tickets, which are then automatically pushed to the correct agent based on the priority of the ticket and that agents area of expertise. Tickets are then automatically forwarded to agents based on each agents specialization and the priority status of the ticket. Salesforce Developer/Admin Cognizant Technology Solutions - Edina , MN. Salesforce Service Cloud also provides support for agents in the field. Migrated data from ACT CRM to Salesforce CRM using Informatica On Demand. Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasibile, Minimum 3 Years of experience in Business Analysis and Business Process, Competency in gathering and documenting business requirements, Hands-on experience configuring Salesforce.com applications using advanced tools such as workflows, Visual Flow and Process builder, Ability to analyze and creatively solution complex business problems, Excellent troubleshooting, analysis and problem solving skills, Excellent oral and written communication and interpersonal skills, Organized and detail oriented and results driven, Ability to work on multiple simultaneous projects, Bachelors Degree in Computer Science, Business Administrator or related field, Salesforce Administrator Certification and/or Salesforce App Builder Certification preferred, 3+ Years of Salesforce.com Administration Experience, Partner with cross-functional team members to define business processes, gather project requirements, document data architecture and clearly document findings to enable project success, Translate business and system problems and opportunities into system architecture requirements that can be implemented in a project plan, Aid in the development and measurement of project key success factors to ensure projects are delivering on business performance goals, Understand how project system requirements can be supported by current system architecture and capabilities and make recommendations or elevate business risk based on this system knowledge, Basic knowledge of Salesforce system architecture, UI design/implementation, and system capabilities, this includes an understanding of how external data is utilized in the Salesforce instance and what data this encompasses, Understanding of case management, user management, system environment, testing management and implementation best practices. Ensure scope and change management processes are followed, Partner with business sponsors to effectively identify a desired future state that addresses the business problem. Salesforce has a broad range of SaaS services, including CRM software, business analytics software, and corporate social sustainability analytics. There was a problem. Prepared Daily report summary about the test executions and bugs found for the team worked. You can start delivering lightning-fast customer service in a few easy steps. Don't get stressed by the many Salesforce consultant resume formats available online and commit the mistake of choosing a random Salesforce consultant resume layout. Log into Salesforce and navigate to Setup in the sidebar on the left. Marketing professional with extensive experience in online advertising and e-commerce looking for a position as a Salesforce developer. Salesforce Service Cloud is designed to assist your businesss customer service team. Don't take our word for it. Salesforce is attractive to businesses for a variety of reasons: Salesforce is SaaS: SaaS or "Software as a Service" means Salesforce as a company handles all the bug fixes and functionality updates automatically by updating their applications on the cloud. Mobile Customer Service: Mobile customer service solutions so your customer can find help from any device, anywhere. You can also maintain one customer database across multiple Salesforce products such as Service Cloud, Sales Cloud, and Marketing Cloud (opens in new tab). Ability to multitask, manage details and execute effective follow through in a highly dynamic environment. By aggregating all tickets into one easily navigable database and merging any duplicate tickets, Service Cloud enables customer service agents to avoid working on the same case twice. 15 Salesforce Business Analyst resume templates, Download Salesforce Business Analyst Resume Sample as Image file, Business Intelligence Business Analyst Resume Sample, Business Analyst / Data Analyst Resume Sample, Business Analyst Management Resume Sample, Implements Salesforce projects, supporting complex implementations for sales cloud, Miller Heiman Sales Methodology support including Sales Access Manager (Strategic Selling/Conceptual Selling and Large Account Management Process), Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform, Present data in visually attractive reports and dashboards that make complex topics easy to understand, Collaborate with the IT Architects, Delivery Team, and Competency Center to ensure business processes are aligned with enterprise architecture and application standards, Providing subject-matter experts input throughout the whole life cycle of Salesforce change development process (from idea to deployment stage), Working with test manager to define test cases, Validates and assesses solution design throughout the project with customers and prospects. Environment: Scrum, UML, HP Quality centre, WinRunner, Rational Clear Quest, Windows, MS Office, XML, TOAD, Ultra Edit, Rational Rose, Rally, TFS, JIRA, Rational Unified Process (RUP), UML, Dreamweaver, Rational Test Manager, DOORS, WinRunner HTML. Start your free trial of the worlds #1 service platform. Automate processes and empower teams to do more with less. Thank you for visiting the Salesforce Developers website! Pick a Suitable Salesforce Consultant Resume Format. E: email@email.com P: 000-000-0000. Job Description. ), Work closely with developers to define and create specifications for any custom code, data migrations, or integrations, Lead and/or perform the necessary administrative tasks to support the rollout of the solution including, but not limited to, the creation and management of system users and permissions, management of organizational data and the identification and monitoring of data architecture intersection points with other enterprise systems, Assist in the creation of training documentation, knowledge transfer documentation, and develop and document standard operating procedures, Lead and/or perform quality assurance testing to facilitate project delivery, Work closely and collaboratively with IT and business stakeholders to ensure project objectives and stakeholder satisfaction goals are achieved, Refine and/or develop and facilitate end-user production support processes and policies (related to the salesforce.com platform), Enforce use of industry-accepted best practices and development standards pertaining to the salesforce.com platform to ensure quality delivery, Follow, implement, and promote Y-USA IT standards for data collection, storage/architecture, and reporting, project management and systems development, Other activities as directed by the Software Product Manager and/or IT leadership, 1+ year of experience Salesforce.com, Sales Cloud Platform, and all of its capabilities, Bachelor's Degree in Business or related field, Experience developing with Apex, Visualforce, and JavaScript, Experience integrating with digital marketing tools, Collect, analyze, evaluate and report data in order to increase sales productivity, Collect sales records & trends and evaluate performance measured against sales quotas, Analyze sales and performance records, interpret results of overall sales, recommend product promotions or other marketing activities, Assist management in developing and reviewing the sales budget and rolling sales forecast including sales to budget variance analysis, Analyze line of business operations (product lines, customer segments) to determine profitability and to establish a baseline for action and operational alignment, Communicate sales reporting and sales forecasting to senior management, Analyze results and set up reports containing respective conclusions, ideas, and general guidance, Generate ad hoc reporting for Sales, Marketing, Pricing, Business Planning, and Product Management using a variety of systems and applications, Provide customized reporting and recommendations in support of ongoing business decisions or initiatives, Communicate results to key stakeholders in order to supported informed business decisions by providing in-depth analysis and recommendations, Ensure current and future data and software requirements are met to provide accurate decision support to the business, Three (3) years of business analysis or high level sales support/product management, Demonstrated strategic and/or tactical business planning, Proven ability to interact effectively with senior level personnel, Three (3) SFDC experience in reporting, data mining, dashboards, and analytics, Proficient in financial analysis & related computer tools and applications, Advanced experience with SFDC, Excel, Access, Sequel, and/or other Business Intelligence tools, Capable of making business recommendations based on data mining results, Background in CRM process design and implementation, Enthusiastic, professional, and confident personality, with a focus on customer success, Excellent listening skills to fully understand the customer requirements and pain points, Ability to translate customer requirements into implementation plans, Technical acumen to convert plans into real solutions that work, Driven by customer success with a team player attitude, Located and able to work in the UK and able to travel up to 40-60%, B.S. Plus, access our Success Community to learn from other users, and more. Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Sales force configuration changes in support of enhancement requests. Bring voice, self-service, messaging, chatbots, and more onto one, unified platform to reduce costs. Get a 360-degree view of your customer and deliver support on any channel. Learn how to measure and improve it. The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes Diego Shanahan 682 Kautzer Island, Houston, TX +1 (555) 286 0248 Work Experience Senior Salesforce Developer 07/2016 - PRESENT San Francisco, CA Choose The Best Salesforce Developer Resume Format 2. Our customer service management solution puts all of the information representatives need at their fingertips, all in one console. Einsteins bots are equipped to handle routine customer service requests, basic customer authentication, and categorization of cases before handing them off to an agent. Written Incidents whenever a defect has been identified performing localization testing and validating text strings with localization houses in multiple languages. Learn to build customer relationships that exceed their expectations and build long-term brand loyalty.. 3. Customer Service Management Software and Technology from Salesforce, Read More About Customer Service Management. Advanced Excel (Pivot tables, What if Analysis, and Macros), Involved in all phases of Software Development Life cycle(SDLC), which involves, Experience in implementation of salesforce.com applications like.

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