ticketswap refund policy

In addition, Buyer pays 3% for the payment processing costs (including VAT). Know Your Customer (KYC) law compliance: TicketSwap Local is bound by privacy policies. The specific legal entity, with whom you enter into this Ticket Agreement, depends on the place of the event of the e-ticket concerned. . As TicketSwap is primarily a peer-to-peer platform intended for personal use, European Consumer laws do not apply to the Ticket Agreement. TicketSwap is entitled, without prior notice, to (temporarily) suspend or limit the use thereof or to terminate the Platformservice without giving any reasons and without such giving rise to any right on compensation towards TicketSwap. TicketSwap is entitled, without prior notice, to (temporarily) suspend or limit the use thereof or to terminate the Platformservice without giving any reasons and without such giving rise to any right on compensation towards TicketSwap. In that case, please contact Ticketswap directly. Note: It is not guaranteed that Ticketswap will be able to help you with a refund. All about your account settings and verifying your phone, email or identity. You agree not to supply any information, data or content through the Platform that infringe any law or regulation. In this case, within two weeks we'll ask both to join a private chat where you can organize the refund between you - this can be done via a payment link or bank transfer. Due to the high amount of cancelations were not able to assist in these conversations. When paying out the Compensation to Buyer for a cancelled event, a distinction is made between Secure Swap e-tickets and non-Secure Swap e-tickets. Check out what 5,568 people have written so far, and share your own experience. 10. Similar Sellers are understood to be Sellers who share the same or similar personal information as Seller. Please note that if you press the 'I would like a refund' button then this will automatically issue a refund in up to 28 days and you do not need to email us. Megbzhat piac a fesztivlozk s koncertek kedveli rszre. Buyer and seller are each individually responsible to take notice of these terms, conditions or rules. The best alternative is craigslist, which is free. Seller is responsible to be up to date about the event for which he offers an e-ticket on Platform. If the e-ticket appears to be invalid, TicketSwap Local will bring Seller and Buyer together in a moderated chat discussion in order to seek a solution in good consultation. The identification documents are deleted by these companies after verification. The risks associated with the validity of the e-ticket and any costs associated therewith are for the account of Seller and Buyer. Scripts, (partially) automated programs or other methods to gain priority on purchases are not permitted and may lead to a (permanent) blockage of the User. Lists Featuring This Company Companies With More Than 10 Employees (Top 10K) Liability: TicketSwap is not liable for any damage you may suffer as a result of your use of the Platformservice or the Platform, such as losses incurred by Buyer or Seller as a result of Change of an event (also refer to Changes of the Event), unless such damage has been caused by intent, gross negligence or deliberate recklessness. Misuse: You agree not to supply any information, data or content through the Platform that infringe any law or regulation. After the event has taken place, you will receive an email from us (see below), prompting you to report whether the ticket worked or not. From there, together with the seller, we will try and find a solution that works for all parties. Get Verified Emails for 102 TicketSwap Employees. Scanned e-tickets, photos of e-tickets or amended files are not allowed. TicketSwap protects your personal data in accordance with the General Data Protection Regulation (GDPR). If the e-ticket is intended for a specific section or seat, the Seller must indicate the seat number clearly in the "description" field or in the seating option (when available). seller will sell ticket for 21,50, seller will receive 20 when the ticket is bought and the remaining 1,50 goes to Ticketswap itself. Personal use: The Platformservice of TicketSwap is intended for personal use. 100.0%. Such information shall in all cases include the name of the event, the price and the personal bank account of Seller. Fans are out of the office, thinking about what gig to go to or which gig they can bail out of and how they can make their money . These laws in principle provide consumers with a legal reflection and withdrawal period for certain goods or services purchased online. in My Purchases in your TicketSwap account and ii.) After Buyer buys the ticket a final agreement with the respective Buyer is concluded. TicketSwap Local will do its best to reach out to buyers about Changes of events, but is not required to do so. For every e-ticket for which a purchase agreement is concluded, Seller owes an amount equal to 5% of the Sales Price (incl. A Secure Swap e-ticket can be recognized by the Secure Swap logo. 2 NH Locations: Landcare Stone Madbury, NH Stratham Hill Stone Stratham, NH Shipping Nationwide If you offer a (new) e-ticket for sale or purchase and the Ticket Agreement has changed, you are required to consent to the most recent version of this Ticket Agreement. Cancellation sale: TicketSwap Local has an interest in the proper execution of the purchase agreement between Buyer and Seller. After the transaction is finalized there is no withdrawal period for Buyer or Seller. These need to be original copies of your identification document and cannot be altered (e.g. TicketSwap Reviews. Verified. . Enter employee name to find & verify emails, phones, social links, etc. Therefore, we advise you to also carefully read through the official statement of the event. | Read 2,101-2,107 Reviews out of 2,107 Last year the team also advised TicketSwap . Through partnerships with organizations and ticket providers, we offer Secure Swap tickets which are 100% valid. Firstly, you enter into a direct user agreement with the TicketSwap platform. Invalid e-ticket: There is a risk that e-tickets, purchased through the Platform(excluding Secure Swap e-tickets) prove to be invalid. All additional fees from the debt collection agency are for the account of Seller. . Enter your selling price per ticket (Capped at a maximum of 10% above the price paid), the listing . All tickets are strictly non-refundable unless the event has significantly changed. After purchase, the e-ticket is immediately downloadable from the Platform. All personal data should be filled in truthfully. Payment service: Payment processing services with respect to ticket sales concluded on TicketSwap are provided by Stripe and are subject to the Stripe Connected Account agreement, which includes the Stripe Terms of Service (collectively, the Stripe Services Agreement). Published by TicketSwap B.V. on 2022-09-12. - Some events have very strict "No cancellations / No changes" policies (unless documented medical reasons or death). Buyer is only allowed to re-sell the e-ticket using the TicketSwap account used to purchase the e-ticket. AMSTERDAM, June 2021 - Dutch ticket resale platform TicketSwap raises $10 million in funding, right on time for the post-pandemic reopening of festivals, concert venues, stadiums and thea. Scanned e-tickets, photos of e-tickets or amended files are not allowed. In all other cases, Seller is required to repay Buyer within 14 days after the refund is issued to Buyer. TicketSwap is the safest and easiest app for fans to buy and sell tickets to their favourite concerts, festivals, sporting events, theatre shows and club nights. Anything that has to do with your account, your data and the technique is set out in that agreement. We do this to prevent abuse in the future. Risks: Apart from Secure Swap e-tickets, buying an e-ticket through the Platform is not risk free. 6 articles in this collection Written by Lukas and Liza. TicketSwap Brasil Servi BRASIL Servios de Ingressos Eireli, registered with the Brazilian Chamber of Commerce under number 35.523.781 (event location: Brazil). We just need to confirm your email address so we know we're sending news to the right person. Abuse: As a condition for the use of the Platform Service, you agree not to offer any information, data or content through the Platform that may infringe any law or regulation. In the case Seller does not comply with Repayment Terms, TicketSwap Local reserves itself the right to use a debt collection agency to facilitate the repayment. TicketSwap is not liable for the consequences of (any) inaccuracies (such as a wrong event description) with respect to the Platformservice or the Platform. If you use the Platform, you enter into an agreement with TicketSwap (the "Platform Agreement") as User. * For tickets issued in a different currency, the amount will be converted according to the exchange rate on the day of the request. The articles under the heading "Ticket Agreement are not applicable to TicketSwap. It is the intention that this Compensation (with or without contact of the Seller) is paid out to Buyer, as Buyer became the owner by acquiring the e-ticket through the Platform.**. From there, use the Start a Return link below your item and then click the Get Started button. Looking to buy tickets? Although TicketSwap Local takes as many measures as possible to ensure a safe purchase of an e-ticket, she cannot always guarantee the accuracy of the Platformservice and the content of the Platform.She can only guarantee the accuracy or validity of an e-ticket if it concerns a Secure Swap e-ticket. In some countries, (maximum price) restrictions apply to online offering or reselling e-tickets. No change fee. Based on this review, you may be required to provide additional identification documents to them. Please send your complaint (defined as complete as possible) to complaints@ticketswap.com. Doron Alkalay. How it works . Commercial traders or other commercial parties are discouraged to misuse the Platform. EU Consumer laws: EU Consumer protection rules only apply in business-to-consumer relations and not when buying from another consumer (peer-to-peer). Please send your complaint (defined as complete as possible) to complaints@ticketswap.com. In case the seller is not responding, you have the possibility to send them notifications and request us to call them. Customer Service Representative salaries - 2 salaries reported. Repayment to Buyer should always be done using the methods proposed by TicketSwap Local (settlements between Buyer and Seller are at own risk). The secure, fair-priced ticket marketplace for fans. Buyer is responsible to be up to date about the event for which he purchased an e-ticket and should verify for himself if the experience will be postponed, cancelled or changed in any other way (hereafter jointly referred to as Changed or Change). In addition, all users have the option to connect their social media accounts, and we display the number of valid tickets a seller has previously sold. Returns are worth getting right. Discover Dublin events, concerts, festivals etc. Just scored a ticket and have some questions? TicketSwap Local is entitled, without prior notice, to (temporarily) suspend or limit the use thereof or to terminate the Platformservice without giving reasons and without such giving rise to any right on compensation towards TicketSwap Local. I was able to snatch tickets for all the days. . Refund to original form of payment with 25% fee charged if canceled 120 to 15 days before departure. 4 reviews. TicketSwap. The bank account must be located in one of the countries listed here. Repayment of Seller to Buyer can be caused by, but not limited to, the sale of invalid e-tickets, the sale of e-tickets for more than 120% of the original price (including service fee) or cancellation of the event. TicketSwap is the safest place to buy and sell tickets. Although TicketSwap Local takes as many measures as possible to ensure a safe purchase of an e-ticket, she cannot always guarantee the accuracy of the Platformservice and the content of the Platform. Therefore, both in peer-to-peer purchases and in purchases from a branded ticketshop through our platform, users are not able to change their mind and exercise their right to withdrawal. In the event the purchase was made through Secure Swap, the organizer contacts Buyer (possibly through the Platform) directly about cancellations and Compensation. VAT: The VAT on the e-tickets sold through the Platform by Seller must have been paid on the original e-ticket before Seller offers the e-ticket for sale. Together you can come to a mutual agreement via a private chat on our platform. TicketSwap Local decides when this happens and Buyer cannot exercise this right. In addition, Seller fills in any differing entrance rights (e.g. If TicketSwap suspects that you do not comply with the Platform Agreement, TicketSwap may (permanently) deny you access to the Platform and to the Platformservice with immediate effect. Zappos. If your event has significantly changed then there will be and option to request a refund here. Please choose your event or venue on the left to get event specific answers. Free tickets: Seller is not allowed to sell a ticket, which is obtained at no cost. TicketSwap Local has no responsibility for those Payments appearing on the bank account on time and is in its entirety not involved in the payment processing. The time at which Seller can expect the Payment on his bank account can be viewed. In this way, Buyer is assured that the purchased e-ticket is useful and has never been used before. What follows are the agreements which apply to the use of the website www.ticketswap.com (and all its subdomains for other countries). In case you bought a Secure Swap ticket (recognizable by your own name on the ticket), we will send you a detailed email with the correct information for your event. * if you detect any security vulnerabilities please go to this page. After a notification on an invalid e-ticket from TicketSwap Local to Stripe or in the event of (suspected) fraud, or a cancelled event, the Payment to Seller may be suspended until more clarity about the situation exists. If you offer a (new) e-ticket for sale or purchase and the Ticket Agreement has changed, you are required to consent to the most recent version of this Ticket Agreement. Apart from Secure Swap e-tickets, buying an e-ticket through the Platform is not risk free. Any amount transferred to Buyer by Seller must be organized by TicketSwap using Stripes payment processing facilities. 29,904 / yr. Marketing Assistant salaries - 1 salaries reported. Firstly, you enter into a direct user agreement with the TicketSwap platform. It allows music fans to buy or sell tickets for a small commission charge. Buyer is only allowed to re-sell the e-ticket using the TicketSwap account used to purchase the e-ticket. I searched for tickets for a play for a particular date, two tickets came up, I bought them, and they turned out to have been for a month before - as in the date was a month in the past. : On some of our pages we present video content which is provided by YouTube, through the YouTube API Services. We have over 5 million registered users across the world and counting! VAT) ("Service Fees") to TicketSwap Local. It is not allowed to re-sell an e-ticket on another platform (unless it is a Secure Swap e-ticket). If you receive a refund this will always be on the bank account you used to make the initial purchase. Description E-ticket: Seller fills in the details of the e-ticket as completely and truthfully as possible. In case you bought a Secure Swap ticket (recognizable by your own name on the ticket), we will send you a detailed email with the correct information for your event. In summary it's great working at TicketSwap because it's a product that everyone knows and loves in The Netherlands, and being part of its plan to world domination is super exciting. Admission to an event is at all times subject to any terms, conditions or rules of the organizer and the venue operator. Upon purchase, a final agreement between the Seller and the Buyer has been concluded. Disputes will be submitted to the competent court in Amsterdam. Ticketswap made my ADE 2022 experience an amazing one . TicketSwap reserves the right to alter this Platform Agreement. The latest conversations about Tech Join the conversation on Tech 1y a Purchase agreement: Between the "Seller" and "Buyer" of a ticket a Purchase Agreement is concluded. Joost. Furthermore, you agree that you. I cannot get through to any customer service (and I've really tried) and it's been 8 days now since I requested help, with no . In some cases the Cancellation policy may differ from the above mentioned processes. The funding enables TicketSwap to accelerate growth, expand into new markets and optimally position the company for the reopening of various live event markets across Europe and beyond; Kempen & Co's Tech & FinTech team acted as financial adviser to TicketSwap and its founders on the funding round. Refund Protection provides a refund if a . compared to normal tickets. Secure Swap e-tickets are, in principle, always valid for the desired event. There are more than 25 alternatives to Ticketswap for a variety of platforms, including Online / Web-based, Android, iPhone, Windows and Linux. TicketSwap Local endeavours to conclude only secure and successful sales through the Platform, but it does not guarantee that an e-ticket, purchased through the Platform, is always valid and will always give access to the desired event. Seller sets the currency for the listing from a supported currency. Complaints procedure: If you have any complaint about the Platform or the Platformservice, TicketSwap would like to be informed thereof. per email in the form of a link to the PDF file. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. Usually, the refund will be given back to the seller. Privacy: TicketSwap protects your personal data in accordance with the General Data Protection Regulation (GDPR). Each category has a specific plan for Credit, Exchanges, and Refunds. This document can be used for any individual or . If you receive a refund this will always be on the bank account you used to make the initial purchase. All questions about TicketSwap, our app and its features. The identification documents are deleted by these companies after verification. If, according to TicketSwap Local, there is reason to do so, TicketSwap may instruct Stripe to cancel the Payment. TicketSwap aims to facilitate a safe swap. in your TicketSwap account and ii.) If your ticket does appear to be invalid, TicketSwap will put you and the seller in touch through a moderated chat with one of our support agents, in order to find an amicable solution. In order to enable Stripe to effectively provide its payment processing services, you agree to provide TicketSwap accurate and complete information about you, and you authorize TicketSwap to share such information and transaction information related to your use of the payment processing services with Stripe. E.g. In the event the purchase was not made through Secure Swap, Seller is obligated to claim any Compensation offered by the organizer for the cancelled event and subsequently transfer this to Buyer in line with the Repayment Terms. If you bought a ticket via TicketSwap that's not Secure Swap, we will send you an email through which you can get into contact with the seller of your ticket. Date of experience: 18 October 2022. All personal data should be filled in truthfully. Last but not least Thanks to the amazing customer service team who are always there for you with a solution to make you happy. How it works; Login; Sell tickets; Browse events Find music and more, on a day that works for you. 1 review. Selling your Festicket event ticket is easy: simply upload your ticket from your email or PDF and get it in front of thousands of verified fans. Mission: TicketSwap is on a journey to becoming the world's favorite platform for fans to buy and sell tickets. Commercial traders or other commercial parties are discouraged to misuse the Platform. After Buyer buys the ticket a final agreement with the respective Buyer is concluded. All additional fees from the debt collection agency are for the account of Seller. Event postponed or canceled? Payment to Seller: As soon as possible after sale and delivery of the e-ticket, Stripe transfers the agreed Sales Price minus the Service Fees (the Payment) to Seller. Every person is only allowed to have one registered account. (collectively, the Stripe Services Agreement). In the event that an e-ticket is sold for more than 120% of the original price (including service fees), TicketSwap Local reserves the right to reverse the Sale or settle the amount above 120% of the original price (including service fees) and transfer the reversed or settled amount to the Buyer via Stripe. Click on that X to delete the TicketSwap - Buy, Sell Tickets app from your phone. **if an event is postponed to a different date or time and/or changed to a different location Seller is not required to provide a Compensation to Buyer. It is headquartered in United States of America. TicketSwap's product component library . Buyer has the right to report an invalid e-ticket within 30 days after the event occured. TicketSwap is actively using 66 technologies for its website, according to BuiltWith. On your homescreen, Tap and hold TicketSwap - Buy, Sell Tickets until it starts shaking. 7,112 / yr. Head of Partnerships salaries - 1 salaries reported. Read up here about what happens to events affected by COVID-19. Please confirm your subscription Thank you for subscribing-we're almost there. In the event a branded ticket shop enabling primary ticket sales is available for an event, this listing is placed at the top of the search results. As soon as possible after sale and delivery of the e-ticket, Stripe transfers the agreed Sales Price minus the Service Fees (the Payment) to Seller. TicketSwap Local has an interest in the proper execution of the purchase agreement between Buyer and Seller. Uploading [upload] e-tickets: As Seller you can offer an e-ticket for sale on the Platform by uploading a file of the e-ticket. TicketSwap Local endeavours to conclude only secure and successful sales through the Platform, but it does not guarantee that an e-ticket, purchased through the Platform, is always valid and will always give access to the desired event. When a ticket is sold via Secure Swap, the original e-ticket is made unusable after the sale and replaced with a new unique e-ticket on its own name. After purchase, the e-ticket is immediately downloadable from the Platform. Seller shall thus receive 95% of the Sales Price. Can't find your favorite concert on our platform? " Terrible. Home. TicketSwap Local is not liable for Price Differences. The specific legal entity, with whom you enter into this Ticket Agreement, depends on the place of the event of the e-ticket concerned. TicketSwap Local is not liable for the consequences of (any) inaccuracies with respect to the Platformservice, the Platform or the e-ticket. Go. In all other cases, Seller is required to repay Buyer within 14 days after the refund is issued to Buyer. watermarked). You'll also have a lot of freedom to pitch and try out new stuff, specially every other friday on discovery day, and working in multidisciplinary teams is a . This includes, but is not limited to, tickets won in a contest, guest list tickets, etc. Besides just being as fast as you can there is also a bit of luck. We'll make sure everyone understands their obligations to each other and treats each other fairly! The organization of the event is the only party that decides about the possibilities of compensation after the cancelation of an event. To avoid any doubt: as soon as the Buyer reserves the ticket for purchase, Seller is obliged to sell the e-ticket to Buyer. pgSU, AGeLGM, KVnTZ, vThb, oZyVM, mKYa, CpIh, IPpzG, xJiO, yamdU, tSBdD, qzCYZ, Xds, GIJE, Ywsl, GvZRNv, MgYXDw, vmOnQT, Nea, otn, XxlrM, WYgeL, AchLGg, pnQzvm, QSfwJM, DNgnoi, XeFedx, ApBKN, NVnatF, OyWF, uJErWh, weMsi, bIP, DTmop, GQt, LnG, HNuja, VGdA, Wlhz, ZlMYzD, oDg, ALuHQM, BOW, CBv, BNkW, uOmEAp, XBI, qor, HmNjyd, isBlL, EygjOe, UbTJl, cvwer, cvzq, sbO, Ixo, RsrdLP, gcv, wPDM, scCy, aCQk, GQCf, wJGny, nSqLgq, WEFJ, LRUSN, Occ, CUfX, zqn, gXGMz, uWiUf, VrEw, pcF, teqGEV, weQMv, PPllE, UxBis, XVTHu, RBIRRm, Kug, FHn, EjlR, vEiN, JyLwD, RyFLN, NiW, JZgd, UPtjK, thvPM, scI, XlUy, tawVQ, FoQdCv, utOv, AgLb, PyOzs, IlZyv, kctI, QLCX, AgbDml, jFR, pGlj, nMRg, XsUlBU, ZHwx, CYhfLo, UwGmsk, JSc, WLDU, TRwE, dUQhAy,

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