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Unfortunately it is expensive (~$100) but to test with.. Asus has VERY poor tech support with people who are clearly inept at their job, which is why I am here, and very frustrated. Uninstall the current driver, then run the installer again. DCH still fails to install and crashes 75% through install. Click on the menu where it says "Summary" to change to "Detailed View". You may re-send via your Can you give the link for download? We are glad to know that the Thunderbolt* device is running well and thank you for sharing your feedback about this outcome. I do NOT know if you simply have me confused with someone else but I in no way, shape or form did I mention a "black screen" or spoke at all about my computer having sleep issues. Elaborate your answers Intel please ! Just a minor question: The Thunderbolt Device works/acts only when someone is logged in. However on the skulltrail the trail to thunderbolt has gone cold. Only Thuderbolt3 driver doesn't list in the device manager including hidden device under system. BIOS up to date: well heck I should hope so! We are glad to know that you were able to solve the problem and thank you for taking the time to share this feedback. Asus tech support was NOT helpful at all and simply told me to download drivers for Thunderbolt from their website that did absolutely NOTHING to solve the issue. - Intel Thunderbolt 3/ 4 Drivers ( Drivers Only): Drivers : 1.41.1325. Connect a Thunderbolt device to the Thunderbolt port. So what I did.. install .250 drivers (didn't have time to test .275).. reboot. Starting the thunderbolt utility it looks quite different than my dell machine No hardware details. and it still doesn't show up in device manager. So, please recheck this installation again. I can tell you that I own a BRAND new pc and the PC is the Zephyrus GX501VI-XS74. Could be the newer version of the drive has some issue that prevents it from working on Hades. Please click the verification link in your email. Double-click Thunderbolt Software Installer.exe. Thank you very much for the feedback provided. -nvidia drivers will not install as the 1080Ti is not being read by the system. I think a 404 would be better at this stage.. at least there is some honesty in that. Thunderbolt Technology vs Other USB-C Connections. Thunderbolt 3 driver for Windows 7 - 10 is now available for download at https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK Drivers & Software, My thunderbolt is still not working. Just to make sure, does this issue happen when installing the driver with the Thunderbolt* device hooked up to the unit? In my opinion you can't consider that the problem was solved in@HighlandBling case, since he didn't succeeded to install the Thunderbolt Driver from Intel. profile. Thank you again for reading all this and I hope you have SOME solution other than to contact Asus. Will Phatom canyon be able actually run Thunderbolt 3 peripheries and not just USB-c peripheries. I have display port to thunderbolt 3 cable that I am using at the moment to connect my monitor to my laptop. Both the Razer Core X and 1080Ti have been tested on other devices and work sucessfully so the issue is specific to the Hades Canyon. Chezara your issue is related with the 240hz refresh rate that you cannot get or the sleep mode and black screen issue which is why this post was open for? We are working on this and doing further research and tests. If you need any additional information, please submit a new question as this thread will no longer be monitored. Updated BIOS, installed thunderbolt software (and all the other drivers I could find using the Driver Update Utility), details are displayed as below. http://www.dell.com/support/home/cr/es/crbsdt1/Drivers/DriversDetails?driverId=1D9H4&fileId=36467142 https://thunderbolttechnology.net/contact, https://communities.intel.com/community/tech/nuc. -Thunderbolt legacy driver sucessfully installs, but does not recognise the Razer Core X, no chain devices are indicated. And Thunderbolt is listed in device manager as well. I am thoroughly fed up with their support and am looking for someone with some know-how to fix this issue which I am sure is not that hard to fix. I have a MacBook Pro with Mini-DP Thunderbolt ports but I don't think there are any cables being sold to connect Mini-DP Thunderbolt to USB-C Thunderbolt What might be a cheap device to buy that would turn on the controller? Plug a Thunderbolt 3 cable between my Dell 9250 and Intel.. voila.. device becomes live. -Razer Core X with 1080Ti installed tested on alternative PC, works first time. -with 2x different thunderbolt cables which work in other PCs' devices. The goal here is to setup Thunderbolt networking. Razer core detected and running already. 5. 4. Please allow us to look into this behavior and as soon we have more details available or if more information is required, we will be posting back in the thread. Install the IntelThunderboltController Driver and reboot your computer. If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. Most recently I tried talking to them to get further support, only to be told that my graphics card cannot handle a higher resolution or that the thunderbolt port is broken. Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. Is there any way I can get these two NUC6i7KYKs to communicate via Thunderbolt without buying a Dell? Click the menu where it says " Summary " to change to " Detailed View ". The monitor only came with a displayport slot, and my laptop only has a thunderbolt 3 port. Could anyone tell me how to escalate this to Intel support please. In fact, that I cant revert to old or legacy drivers, hopefully someone knows that problem and got a solution for me. The update utility just fails. So instead, he did a workaround and hooked up my laptop to the thunderbolt 3 port by using it strictly as a USB port, which also is what it comes up as in the device manager sadly. I'm running the .250 drivers you manually download from intel. Recommended Find the best download for your system If that's the case then both my NUCs are waiting for the other to do something so I've got a Mexican standoff. Please click the verification link in your email. The original poster had the EXACT same issue as myself, however a solution was dealt with privately with them and with their computer manufacturer, which I clearly stated did not work for me. the device manager should indicate the 1080Ti in the razer core under display adapters, no additional graphics drivers are indicated. You may re-send via your, Re: NUC8i7HVK - Thunderbolt drivers fail to install, NUC8i7HVK - Thunderbolt drivers fail to install. -resintalled machine as a last effort, DCH still fails to install and crashes 75% through install. Sweet ! I tried a workaround which worked in my instance. Thank you! Install the System BIOS update and reboot your computer. And thanks Staale for posting how you got it to work. Please click the verification link in your email. Thunderbolt Control Center Thunderbolt Control Center INTEL CORP Developer tools | (103) Free Get in Store app The Intel Thunderbolt Control Center may be required to be installed for your Thunderbolt port to work properly. After installing the new Bios update "Intel Aptio* V UEFI Firmware-Integrator-Tools" Version 4.0 from 26.04.2021, the Thunderbolt Controller runs well and my Thunderbolt Device is running well, also. As far as the refresh rate issue goes, again, I clearly stated in my post that the reason I cannot get the proper refresh rate (as far as I know) is due to the fact I cannot use my thunderbolt port in the way it was intended. Sorry, you must verify to complete this action. Please respond to my post properly and not ask me to create a new post when the one that I did post is 100% relevant where it is right now. Thunderbolt Control Center, downloaded from Microsoft Store. We have not heard back from you so we will proceed to close this thread now. Regarding your inquiry, as per compatibility details, you should not have issues but would be good for you to check any reported problems with the device manufacturer (OEM). It lists thunderbolt 3 as a download. Note. You may re-send via your Staale is correct, you have to have a Thunderbolt(tm) device plugged in to show in Device Manager. (it is like Bluetooth when it first came out. Assistance in resolving quickly is greatly appreciated. He succeededto use the Thunderbolt device after installing theThunderbolt Control Center, probably with the default Windows Driver. https://thunderbolttechnology.net/contact Contact Us | Thunderbolt Technology Community. @AndrewG_Intel thanks. good news. Chipset, LAN, Display and so on looking good so far. My answer was : It's not because I re-install Windows 10 times it will resolve the problem. In order to save your time and give more information to Intel Support about your system,please download the Intel System Support Utility (SSU). - 2nd option. I can't find Thunderbolt Driver in Microsoft Store. We can not use this device at all. -Thunderbolt legacy driver sucessfully installs, but does not recognise the Razer Core X, no chain devices are indicated. I would be grateful for any help, too. The trick seems to be that Thunderbolt has to initiate itself before it shows up in device manager/ driver details. Locate the downloaded file on your computer (in Google Chrome, the file appears at the bottom of the Chrome window), and run the executable file. I gave you ALL the information you requested and explained my problem further, yet you did not address ANY OF IT. Thank you for responding to my issue. I'm trying to use an adapter Thunderbolt (USB-C) to DisplayPort. However, if you're running Windows 8.1* or Windows 10(r) you can "show hidden devices" and it should show under System Devices. I've disabled and enabled it in the BIOS as well as upgraded the BIOS to the latest version.. Any assistance appreciated Hello - I have the same problem. most computers came with the basics for it but things just would not work properly). The Monitor is connected via DisplayPort. Anyways I download the Driver update utility.. run it.. and voila.. Recommended If something is not up to date THERE I would be rather disappointed, so I am going to say yes. Machine setup as per Intel Driver and Support Assistant. Most drivers install well, however the Thunderbolt driver 'thunderbolt-win10-1.41.1094.0.zip' will not install I get the following error, enclosed the log file. Also, could you please provide us with a picture or screenshot of the error/failure? For more complete information about compiler optimizations, see our Optimization Notice. Thank you. Windows Thunderbolt 3 equipped computers may require update of the System BIOS, Thunderbolt Firmware, Thunderbolt driver, and Intel Graphics driver for your cable or adapter to function properly. On my Dell 9250 I've installed the OS from scratch. Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. Following a reboot there is no Thunderbolt device in device manager and when I run Thunderbolt.exe I can see the app is much older than the Dell one. For more complete information about compiler optimizations, see our Optimization Notice. 4- Run the Intel System Support Utility (Intel SSU) to gather more details about the system. Make sure you have a 3 symbol on your thunderbolt cable. Thank you for posting on the Intel communities. While I appreciate your interest in helping me Ivan, and I hope what I say does not come off as offensive, but I feel as though you have veered completely off topic and did not read my reply AT ALL. How do I get my Nuc to see thunderbolt? Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday. Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. Status still the same, TB3 plugged screen works great on a minimalist fresh arch-linux install, but nothing more througth Windows. -removed all start-up items, including anti virus VPN etc, DCH still fails to install and crashes 75% through install. -Razer Core X with 1080Ti installed tested on alternative PC, works first time. I search solutions for several days, nothing works, please fix it ASAP. I do not have a 4k display that is only capable of 60hz. Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. YAY! Please help! Sad that an intel branded product with intel drivers fail to install. You may re-send via your, Thunderbolt DCH Driver Intel Nuc 10th Generation, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics, Intel Aptio* V UEFI Firmware-Integrator-Tools. As above, downloaded the driver pack from the intel website from this location, https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK. For instance, NUC11PHKi7C (Phantom Canyon). Install the IntelThunderbolt3 Firmware Update and reboot your computer. Following all instructions in this thread, networking two NUC6i7KYK running Windows 10 via Thunderbolt 3 port using 0.5m StarTech thunderbolt 3 cable does not work at all. I previously tested with a regular Thunderbolt cable and that does nothing.. same goes for my thunderbolt to hdmi cable. I'm 90% sure that what you're using is a USB Type C adapter to DP, which of course would not enumerate the TBT driver, as Thunderbolt cables are spendy and it doesn't make sense that it would be TBT->DP, as the cost would be too high, when a USB Type C cable can do it. Thank you for your understanding. The Thunderbolt control panel sees the Core X and allowed me to connect to it fine. Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics. So, at the moment I am using the port just fine, but not with the Thunderbolt 3 technology enabled, so I cannot get NVIDIA to allow me to bring the resolution up past 120hz sadly. My NUC6i7KYK, when I tried to download any drivers or such Asus, both are patched up and updated BIOS ( 0037 ) want to accept one time or for ever. Hear it as I am not that intel thunderbolt controller driver dell computer-wise to hear it as I installed. Laptop only has a solution I would be VERY happy to hear it as I 've installed OS. Installing theThunderbolt Control Center, probably with the basics for it but things just would not work properly. You right-click on each setup information file in the bundle but windows10 detects winusb.sys as the Thunderbolt driver are trying! Had no issues cable between my Dell 9250 I 've installed the OS from scratch: //community.intel.com/t5/Intel-NUCs/Failure-updating-Thunderbolt-3-DCH-Driver/m-p/1239034 '' <. 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