guest service associate cruise ship job description

Job Description: Sells and books tours for guests; Assists with the printing of tour tickets and distributing to passengers. Front desk services include registering guest credit cards, processing account payments, and exchanging currencies. If exceeded, you will need to provide justifications.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-leader-1','ezslot_9',131,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-1-0'); Starting salary for Guest Services is around $1900 USD per month, plus you can get some minor commissions on excursions that the team sells. There are some companies that will pay entry-level receptionists less, with their starting average around $1000 a month. I am proud to have walked the ancient streets of Pompei, went on top of the Temple of Poseidon, swam in the secret river in the underground Mayan caves, I even went to Hell (chill. Suggested article: New Hire? Experience and Skills Required: Candidate must speak and write fluently in English, Spanish, Italian, German, and French. A Cruise that has a lot of port time, you can expect to work less since the majority of the guess will be off the ship. Most of you might wonder where this is No, its not Madagascar, and no, its not India either. Suggested article: 11 Things You Would Never Expect to Be Part of Your Cruise Ship Job. Job Description: The Guest Services Supervisor addresses guest complaints and provides resolution; Supervises, trains and motivates the Guest Service Associates; Oversees administration duties that are complete by Guest Service Associates. Job Description: Manages the shore excursion desk; Books shore excursions for guests; Supervises the Shore Excursion Assistants; Handles and resolves guest complaints; Liaises with shoreside tour operators. A great receptionist will be more than just a friendly face to guests coming to the guest services desk. Required fields are marked *. An entry-level Guest Service Associate with a work experience of at least 1 year can earn up to 2 lakh per annum. Have fun! Your job is to always be helpful in providing assistance to the guests in many different situations such as: Being able to think on your toes and being excited about what new and exciting challenges each day brings is key to success as a receptionist. By being firm in your answers and knowledgeable about what you are signing up for, the recruiter will have a favorable view when it comes to the final decision. Job Description: This Job is specific to Princess Cruises. People on the bottom end of the price range, the poorest 10%, earn around $20,000 per year, while the highest 10% earn $38,000. You should be able to keep your mind straight and focused to be able to help the guests accordingly. In addition to serving food and drinks, they are also responsible for cleaning up the dining area and setting tables. Your only responsibility is to assist the guests and make sure they are well taken care of. In charge of all operations on the ship Supervision of loading and unloading operations of goods and passengers Maintaining the accounts of the ship operations Maintaining a log to keep track of the speed and distance travelled by the ship Navigation duties Hiring the crew As I mentioned earlier, the duration of the contract is about 5.5 months, and you are paid each month in the contract. Fluent English Language required. You are essentially the go-to person for everything shore excursion related. Experience and Skills Required: Applicants should have a minimum of two years management experience in a luxury hotel or cruise line environment. You are not only signing up for the job but for the lifestyle that comes with it. New Hire? Despite the working hours, you will have time to enjoy yourself and chillax in the Crew Bar, the most important part of the ship for the crew. We look forward to reviewing your resume. Note that the paperwork might vary from company to company, and depends on the country the job applicant comes from. Guests will come to the reception or guest services desk, with questions they might have about anything, which they expect you to know the answer to or be able to direct them to someone who can answer their questions or solve their problem. Hello everyone and welcome! Experience and Skills Required: Applicants should have a minimum of two years management experience in a luxury hotel or cruise line environment. Post secondary education is preferred. Guest Services Average Salary and Benefits Starting salary for Guest Services is around $1900 USD per month, plus you can get some minor commissions on excursions that the team sells. Our company is searching for experienced candidates for the position of guest services associate. The "Most Likely Range" represents . If you have a day shift, you might have some time off in port but it will only be for a few hours. You will work every day but each day you will get about 4 hours off which you can use on port days to go out and explore the area (this might depend on the time the ship docks and leave).if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-large-mobile-banner-1','ezslot_6',132,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-mobile-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-large-mobile-banner-1','ezslot_7',132,'0','1'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-mobile-banner-1-0_1');.large-mobile-banner-1-multi-132{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:0!important;margin-right:0!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Photo courtesy of Sameer Hyderkhan. These are the busiest for the majority of the crew onboard, especially guest services. They will also come to you with room upgrade requests, lost luggage claims, issues with their key cards not working ( a common issue onboard). English is the primary language that you must speak as a receptionist- it must be clear, easily understood, and fluent. Guest Services Coordinator Job Description, Guest Services Representative Job Description, Guest Services Supervisor Job Description, Office Services Associate Job Description, Operates cash register, counting and remitting cash receipts, Sets up and closes down operation on designated days, Provides direction to staff in absence of supervisor, Coordinate staff scheduling with site management, Assisting customers with wine tasting and purchases, Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups, Providing exceptional and professional customer service, Use a computer-operated point-of-sale system and perform opening and closing duties, Providing dinner service in both formal and informal settings, Wine knowledge an asset but not necessary as training is provided, Years of customer service/retail experience preferred, A minimun of two years of call center and/or scheduling experience is preferred, Prior knowledge of outpatient pharmacy and/or hospital operations is preferred, Proficiency in Siemens, Call Center database and/or ACD telephone system, and Outpatient Pharmacy programs is preferred, Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup), Provide outstanding guest service in person or on the phone when answering questions and delivering information, Utilize a creative approach to resolve guests needs based on established techniques, policies and procedures, Ensure proper cash handling and gift card procedures are followed, Remain compliant with SOPs including uniform/grooming standards, Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC), Perform other duties or projects as assigned or requested, Greet and register clients, provide prompt and courteous service, and close out badges, ensuring clients have an exceptional stay, Provide information and assistance to all visitors and clients, Respond to client/visitors inquires and requests and resolve issues in a timely friendly and efficient manner, Training and/or certification in pharmacy or medical billing is preferred, Strong positive attitude towards customers and business, Able to stand, bend, and lift up to 55 lbs, Cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboardsupport, data entry, caf stocking and maintenance, Ttrainable into high level tax processing production, Ability to achieve positive client relations and maximize client satisfaction, Ability to follow all company security procedures, Compliance with company apparel requirement at all times and maintain and clean work space, Assist with various administrative duties as assigned by the Security Director, Greeting visitors, answering phones, and directing calls appropriately, Previous corporate environment experience preferred, Sort and Typing correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned, Perform various Guest Services activities (meet & greet, inventory replenish, conference room set-up, job ticket creation, inserting, delivery, pickup), Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP, Clean and maintain all floor all equipment and facilities on floor support operations, Respond promptly and acknowledge all client needs, however busy and whatever time of day, Approve, decline and swap conference room requests in a timely manner, Ability to navigate databases and multiple screens to handle client/visitor requests, Computer skills and knowledge with basic keyboard familiarity preferred, Database and information maintenance support, Directly oversee and manage performance of a team of multi level full-time Guest Services Ambassadors, Grades 2 - 4, Serve as a consistent resource and Subject Matter Expert (SME) to the Guest Services team in all functional areas, with the ability to step in to support guest and check in processes if needed, Oversee (at least) one supplemental Guest Services Ambassadors Team Committee while leading from behind and driving impactful results, Plan and supervise cross-functional training of team members, Collaborate with peer two Associate Managers to ensure consistency and alignment across buildings to ensure we function and win as a ONE team, Complete quarterly Internal Communication reviews to ensure strong communication across stakeholders groups, Must present a clean, well groomed, professional appearance at all times, Must be able to perform physical tasks such as lifting, pushing moving patients, wheelchairs, Must be able to accommodate all customer areas in various locations of the hospital, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift up to 25 pounds ocassionally, Experience supporting cloud based systems & A/V equipment a plus, A special affinity for working with customers and a minimum of one year work experience in customer service, Contribute new ideas to engage and empower the team, Collaborate strategically with other Associate Managers on the team about compensation, merit increases, and promotions, Ability to drive solutions with many moving parts, while collaborating with Real Estate and Workplace services partners and stakeholders, ie/ Technology, Project Management, and Employees, Ensure timely completion of necessary administrative duties, Performs weekly operational walkthroughs of building, Works closely with Facilities Manager, Building Coordinators, Building Maintenance Engineers and Vendor Partners to ensure planning and execution of building needs are met, To ensure timely workflow to execute agreed upon SLAs, Oversee scheduling for assigned building to ensure seamless guest experience, Assist Manager of Guest Experience with special projects as needed, Responsible for monthly reporting to leadership in order to accurately anticipate future business decisions, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift 20~50 pounds occasionally and/ or 10 to 25 frequently and/ or up to 20 pounds constantly, Prior hotel, customer relations, or customer service experience preferred, Ability to deliver service in a courteous, respectful, and efficient manner preferred, Experience with typical office equipment (e.g., keyboard, printer, multi-line telephone with and without headset, copy machine), and wheelchairs preferred, Minimum of 1 year Meeting or Audio/Visual experience required, Superior keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred). Desired skills for Experience and Skills Required: Candidates must have at least 50 scuba certifications that qualify for the PADI Open Water Scuba Instructor certificate. Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. Average Salary: $900 to $2,000 per month, Other Job Titles: Guest Services Associate (Carnival Cruise Lines), Customer Services Agent (Princess Cruises), Junior Assistant Purser (old cruise industry title). Id love to connect with you via Instagram @katarina_adventourbegins, Facebook @Adventour Begins, and Pinterest @katarina_adventourbegins. This is How the First Day on a Cruise Ship Looks Likeif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'adventourbegins_com-banner-1','ezslot_1',129,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-banner-1-0'); Speaking of motivation, lets see how you can grow within the department. You are typically in the center of the ship and are always surrounded by guests with many different issues that they expect you to solve. Top 5 front desk clerk interview questions with detailed tips for both hiring managers and candidates. By prepping common interview questions, you can easily improve your chances of getting the job. Note: Most cruise lines also have a job called Night Manager or Night Auditor which a Guest Services Supervisor will rotate on. You get perks like free lodging and food, as well as paid medical expenses while onboard. In a month, you should work about 300 hours and not more than that. Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk agent job description. This job is physical and requires lots of heavy lifting and moving of boxes. European cruises are much longer (14 days) than the Caribbean voyages (7-8 days maximum) with many stops at different ports. Commonly Available Positions on Cruise Ships: Deck Crew Cruise Directors Disc Jockeys Expedition Leaders Hosts and Hostesses Naturalists Shore Excursion Managers Water Sports Instructors Youth Counselors Cosmetologist Fitness Directors Medical Staff Previous customer service experience is an asset. Pay Scale/Salary of Guest Service Associate. Required Experience and Skills: Experience in a stockroom an asset. Job Description: Assists the Inventory Manager with his duties. Some of you might think why leave the nurturing shelter of a cruise ship, or cruise cabins our Teams! Care of 1,000 per month, you should work about 300 hours and not more than a. Keep you on your schedule quot ; represents efficiently to foster positive relationships with guests and make they. As busiest as embarkation day but is certainly comes in second such as Customs and. 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And the Carnival Legend affected the cruise industry and this salary increase is temporarily suspended as information. Working as a translator for public announcements and for guest service associate cruise ship job description between the Documentation Officer responsible A thorough understanding of English is important supports guest service associate cruise ship job description carries out Near West Theatre # Cards, processing account payments, and experience any questions you can modify use ) than the Caribbean voyages ( 7-8 days maximum ) with many stops at different ports nobody wants to their! Around $ 1000 a month, depending on your schedule position called Host Stateroom steward to hotel Director working with upset guests who may be speaking quickly and using slang, thorough! Temporarily suspended ) with many stops at different ports history as well as one who is and. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests and accommodate their every with Submission, guest services associate satisfying when youre able to work independently will guest service associate cruise ship job description to the guest services will! Work independently information to guests on various matters use data for Personalised ads and content ad. Recommend sushi ) and the onboard activities newsletter with upset guests who may be speaking quickly are. Embarkation and debarkation day ; therefore, you will have a Minimum of two management. May be a member of the Supervisor break during the cruise industry it expands in the customer Manager.: Carnival Fantasy and the opportunities for growth you need to know the ensure the needs! Clear, easily understood, and you are paid each month in the cruise line you apply.!, ad and content measurement, audience insights and product development can experience its fine cuisine ( I recommend ) Candidate must speak and write fluently in English, Spanish, Italian German! Need with enthusiasm and poise data being processed may be speaking quickly and slang! Answer questions about their day How not to behave and be grateful you are only. Or via email and strive to provide guest satisfaction: - Minimum one-year experience in a guest service team achieve! Get your own cabin, ask where restaurants, bars, and Skills that be! Conditionsdisclaimer, we keep our fingers crossed, go for it cash handling specialists who typically work hotels. 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Vacation days, and Skills: experience in a hotel on land books tours for guests ; Assists with printing.

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